DIES, STAMPS, STENCILS
Unopened dies, stamps and stencils in its original, unused condition may be exchanged for store credit within 30 days from date of purchase from our website: http://www.i-crafter.com. Please contact us at Hello@i-crafter.com, immediately for authorization. Once i-crafter has received the product in good, undamaged condition and accepted your product, we will send you an email notice of your store credit. Please note that the customer must pay for all shipping costs associated with returns.
ALL OTHER PRODUCTS
Inks and tools may not be returned for credit but will be replaced if damaged in shipment within 30 days from date of purchase from our website: http://www.i-crafter.com. Please contact us at Support@i-crafter.com, immediately for authorization. Once your request is approved and we have received and accepted your return, we will send you an email notice. Note that the customer must pay for all shipping costs associated with replacements items. Please include a description of the damage with your return.
Once approved, send all returns and exchanges to:
13933 Ramona Ave. Suite J
Chino, CA 91710
Please be sure to include the original receipt or the emailed order confirmation from http://www.i-crafter.com.
If you no longer have either, please include the following information used when purchasing online from i-crafter.com:
Please carefully pack and insure your return shipment for its full value. i-crafter cannot be responsible for uninsured packages.