We, at i-crafter, do our best to offer great customer service. We hope you enjoy our products and thank you for supporting small businesses.

How do you ship your products?

We ship via USPS for domestic order.

Do you ship internationally?

Yes. We ship internationally via DHL. Please request a quote.

Are your dies and embossing folders compatible with other machines?

Our dies and dimensional embossing folders are compatible with most other manual die cutting machines. 

 

How do I care for my i-Mend Self-Mending Deck?

For best results using the i-Mend Self-Mending Deck, we recommend flipping and rotating the i-Mend Deck often when die cutting. Place the i-Mend Deck on the Cutting Base, place the material to be die cut face up on the i-Mend Deck, place the die with the blade side down and place a Translucent Cutting Deck on top. Run this through your die cutting machine to assure the most even pressure.

For intricate dies, shims may be needed for best results using the i-Mend Deck.

Keep the i-Mend Deck away from heat including warm or hot water when cleaning.

To clean the i-Mend Deck, use a textured sponge and scrub using cold water. 

Will your i-Mend Deck and Translucent Decks work with other die cutting machines?

Our Decks will work with most manual die cutting machines with a few noted exceptions.

Our Decks will not fit a Cuttlebug machine. 

We do not recommend using our Decks in a Gemini Jr. machine due to the heavier pressure.

Tell me about your i-Brush Blender Brushes

Our i-Brush Blender Brushes are washable with cold water. Some staining may occur depending on the type of inks used.

Do not mix water-based inks with oil-based inks on the same i-Brush.

There are 10 color-coded brushes that stack for easy storage. They hold snuggly  and pull apart easily.

They are designed to be used on the tip of your finger or stack several together to hold like a pencil.